Physical prescription requirements

We hear you — posting a physical script feels out of step in a digital world. This is currently a legal requirement for compounded medications in Australia, and one that all compliant compounders must follow. We’re closely watching regulatory developments and will be among the first to move when electronic scripts become a viable path. We appreciate your patience in the meantime.

Clarity on formulation BUDs Already available

Several of you asked for clearer information on beyond-use dates. Good news — BUD information is already displayed on our product pages on the website. If you’re having trouble locating it, our pharmacist team are always happy to help.

Clinic-wide order and invoice visibility Already available

Many clinics asked for a way to see all orders and invoices in one place. This is already available through your clinic login — a single login that gives practice managers and administrators full visibility across the whole practice:

• Your entire clinic’s order history
• Actioning repeat prescriptions
• Real-time order status
• Downloading prescriptions and invoices
• Tracking dispatched orders
• Exploring all formulations including pricing

Website ordering experience

A number of you found the ordering process clunky at times — we hear you, and it’s on our roadmap. We’ve made significant improvements over the past 12 months and there’s more to come. Your specific feedback helps us prioritise exactly where to focus next.

Delivery tracking and communication

Faster, clearer updates on order status and estimated delivery came up frequently — particularly from rural and WA-based clinics. We’re actively working to improve our dispatch notifications and tracking visibility. Watch this space.

Pricing

Pricing was the most commonly cited area for improvement, and we understand — cost matters to both you and your clients. Our pricing reflects the rigorous quality assurance, sterile compounding suites, and regulatory compliance underpinning every product we make. While we’re always looking for efficiencies, our commitment to quality is non-negotiable. That said, your feedback is heard, and we continue to review our pricing with this in mind.