This privacy policy has been updated in accordance with GDPR guidelines and outlines how Bova Specials UK Ltd and BOVA AUS, hereafter referred to as Bova (or ‘us,’ ‘we,’ and ‘our’), collect and process any personal data provided by you. Please read the following carefully to understand the Bova views and practices regarding your personal data and how we will treat it. We are 100% committed to protecting your personal information and we shall always be transparent with you about how we are using your details.

The Data Protection Act 1998, or DPA states that organisations must be forth-coming about what information they collect, and how they intend to use it. Our Privacy Policy explains how we collect, process and store information about you.

What information we collect from you

We may collect and process the following data about you:

  1. Information that you provide to us by completing forms at our website:, including:
  • Name and proof of personal identification
  • Royal College of Veterinary Surgeons (RCVS) Number
  • Work email address
  • Organisation name, address and contact details
  1. When you purchase through our site, we will keep your order details.
  2. When you email us directly, we may keep a record of that correspondence.
  3. Details of your visit to our website including, but not limited to, traffic data, location data, weblogs and other communication data, may be stored.

Personal identification

Your personal information is required for verification purposes to prevent fraud or misappropriation of products. This information is used to verify your RCVS registration and this verification process is consistent with the Veterinary Medicines Directives (VMD) regulations. When your personal identification is submitted via our website, once your application is processed, your personal identification will be immediately erased from all electronic records. A hard copy of your application / personal identification will be kept securely and not in a public domain or electronic record.

IP Addresses

We may collect information about your computer, including your IP address, operating system and browser type, for system administration. This aggregation of information does not identity any individual and is used for statistical purposes only.


Cookies are encrypted text files containing small amounts of information which are downloaded to your device when you visit websites. Cookies are useful because they enhance usability and help perform certain functions. We do not store any personal data in the cookies that we use. We store the data anonymously to assist us in website efficiencies and for monitoring the activity and traffic both to and through our website. You should be able to control what cookies are placed on your device in your browser settings. You can find more information about cookies at:

How we store your personal data

Our systems have been developed and are maintained to current industry standards. We store your contact information in a CRM system which authorised members of staff have access to. We take the necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy. By submitting your information, you agree to this transfer, storing and process of data.

How we use your information

We use your information in the following ways:

  1. To carry out our obligations and responsibilities through all contracts entered into between yourself and Bova.
  2. To ensure that content from our website is presented most effectively to your device.
  3. To notify you about changes to our services and terms and conditions.

Disclosure of your information

If you have entered into a contract with us, we may be required to share your information with related government bodies, awarding bodies and other entities in which you have been informed.

We may in rare instances, sub-contract elements of our operations to hired consultants, who will conduct work on behalf of Bova and will always be vetted. With sufficient contracts in place to protect the integrity and confidentiality of your data stored.

We use UPS services to deliver your order, your name and address is provided to UPS to complete the order/sales transaction. Third-party sites such as UPS have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these integrated services.

We may disclose your personal information to third parties:

  1. In the event that we sell or acquire any business or assets, to which case we may disclose your personal information to the prospective seller or buyer.
  2. If we are under a duty to disclose your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions.

Changes to the privacy policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

Company Details

Bova Specials UK Ltd We are a limited company.

Registered and Main Trading Offices:

7-9 Gorst Road, Park Royal, NW10 6LA, United Kingdom

Contact email: [email protected]

We are registered in England under Company Registration Number: 10075021

Bova Aus.

Shop 1/304-316 Kingsway

Caringbah, NSW, 2229

Email:[email protected]  

Telephone: (02) 9525 3044

Further general information about privacy is available on the website of the Office of the Australian Information Commissioner at or by calling the OAIC’s enquiry line at 1300 363 992.